Customer Service Seminar Planned at Cass City Rawson Library on July 12

June 16, 2010
By: O. J. Cunningham

Cass City, MI - June 16, 2010 - The Michigan Small Business & Technology Development Center is pleased to offer a free Effective Customer Service seminar at Rawson Memorial District Library, 6495 Pine Street in Cass City from 6 to 8:30 p.m. July 12, 2010.

Even though this is the communications age, too many communications leave the recipient making assumptions that lead to poor productivity, low morale, and worse. Be clear, concise, and consistent in your message to internal and external customers of your business through proper and effective use of meetings, letters, memos, faxes, e-mails plus other activities and documents in communicating your business.

For more information about MI-SBTDC, resources, other seminars, or to register for this free seminar online, go to www.misbtdc.org/training or call (989) 686-9597. Pre-registration is required.

Seminar sponsors are Rawson Memorial District Library and the Michigan Small Business & Technology Development Center.

The MI-SBTDC is a partner program of the U.S. Small Business Administration and provides confidential, no-cost business counseling services, training and research for Michigan's new business ventures, existing small businesses, expanding businesses, new technology companies, and innovators.

Funded in part through a cooperative agreement with the U.S. Small Business Administration and the Michigan Economic Development Corporation and is not an endorsement of any products, opinions, or services. All SBA funded programs or co-sponsored programs are extended to the public on a non-discriminatory basis. Reasonable accommodations for persons with disabilities will be made, if requested at least two weeks in advance by calling (989) 686-9597.

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About the MI-SBTDC -- The Michigan Small Business & Technology Development Center provides counseling, training and market research for Michigan's new business ventures, existing small businesses, expanding new businesses and new technology companies. The MI-SBTDC is located at The Grand Valley State University Seidman College of Business in Grand Rapids, Michigan. As host of the MI-SBTDC State Headquarters, the Seidman College of Business oversees the twelve-region MI-SBTDC network. Entrepreneurs and small business owners may access the services of their nearest MI-SBTDC by calling (616) 331-7480 or visiting www.misbtdc.org.