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Issue 1465 April 22, 2012
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How to Buy Salsa on the INTERNET

January 31, 2016       2 Comments
By: O. J. Cunningham

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Chi Chi's Salsa is the #1 Choice at the Cunningham(s) Dinner Table
 
CHI CHI'S SALSA -- Not Available In Seattle

You can buy anything on the INTERNET.

I can buy stuff with just one click. Did you hear me? One Click!

Of course, I use Amazon "Prime" . . . I can get ANYTHING shipped (From Amazon) to me for free. (If Amazon were a religion -- I would worship at the altar of Amazon "Prime.")

What's not to like? Ninety-nine dollars per year for one click shopping and free shipping. I get my money back at Christmas between December 1 and December 15.

In addition to Christmas presents, I buy dog food, toilet paper, t-shirts, paper towels, underwear, soap, water and fishing hats. It's actually cheaper to buy 30 pounds of dog food via Amazon (and have it delivered to your door) than it is to drive to the pet store, load the bag into your car and then lug it up the steps into your house.

One time, I even bought a "CASE" of M&M Peanut Candy. A "CASE!" Try to imagine how many trips to the 7-11 that idea saved me.

Why?

Because it's so damn easy . . . and I can make these important buying decisions while sitting in my jammies, munching M&Ms, watching Andy Murray, Roger Federer and Novak Djokovic playing tennis from Melbourne, Australia at 3:00 AM in the morning.

Talk about multi-tasking! How efficient is that?

SO HERE'S MY STORY: I'm in Seattle, visiting my daughter and her almost-one-year-old baby girl (Penelope) . . . And we decide to make tacos for dinner. Chop the lettuce. Cut up the tomatoes. Warm up the taco shells. Onions. Grate the cheese. Ready to go.

Out of the fridge comes some God-awful red goo that's pretending to be taco sauce. Since there's no other choice, I put it on my taco and completely ruin (YUK!) the dinner experience.

In a word, Seattle taco sauce "sucks."

All during the meal, I can't stop raving about Chi-Chi's taco sauce to my daughter and her hubby and before long, I put my money where my mouth is and I'm on the INTERNET ordering Chi-Chi's Taco Sauce from Amazon. (It seems, they've never heard of Chi-Chi's in Seattle.)

Shopping Choices are either two (2) giant jars of 64 ounces each or a case (12 jars) of normal-sized Chi-Chi's.

I opt for the case of twelve.

Order ID 102-5628117-9108259: 1 of Chi-Chi's Salsa Medium - 12 Pack [ASIN: B005VHDAK4] arrives within a few days. When the FEDEX drops off the package, it looks like a bad shipment of blood -- gone terribly bad.


Broken Glass & Salsa Everywhere.
Photo by O. J. Cunningham
© MyBayCity.com
I communicated this "situation" to Amazon's Seller Partner. The following is an email exchange between myself and salsa shipping, customer service representative, Eva.

OJ complaining to Amazon via standard message form
------------- Begin message -------------
My Salsa Order was received but packed "poorly" .... Glass jars were all broken since no packing materials were included in the shipment . . . Just glass on glass . . . (I have photos) .. Please advise. This may be only a partial shipment because 12-pack was ordered. Did not expect single jars ... just thrown in a box. Thanks for your assistance - OJ.


Hi OJ, I am very sorry to hear that you have received damaged items. Can you please kindly let me know how many items did you receive that were damaged? I apologize for the inconvenience this may have caused you. Thank you and have a nice day. Eva

Hi Eva . . . There is broken glass and loose salsa everywhere . . . I have attached photos. My wife says we're not putting our hands in there and were not putting any of that in our mouth. OJ

Hi OJ, I am sincerely sorry about this incident. I have issued you a full refund for your troubles. You should be able to see it in your account within 48 hours. I apologize for the inconvenience this has caused you. Thank you and have a great day. Eva

Eva .... Received another shipment today with three Chi-Chi salsa bottles inside. Again, just wrapped poorly in brown paper. Nonetheless, they arrived Un-damaged. Still expecting 3 more bottles. Please check and advise on the delivery schedule for the final 3. OJ

HI OJ, I am very sorry about that. Once I heard about the packaging issues, I have forwarded it to the correct department so this will not happen again.I researched this issue and it looks like only 3 items were shipped out to you. Please decide if you would like a refund or a replacement for the final 3. I sincerely apologize for the inconvenience this has caused you. Thank you for your understanding and have a great day.

Eva .... Good grief! I CAN'T BELIEVE YOU'RE GOING TO ACTUALLY CHARGE ME ANYTHING AT ALL!! Just cancel the last 3 bottles - There's only a 50% chance they would arrive intact, anyway. This latest mishandling in your shipping department is the "last straw." This entire episode has been ridiculous. This order has been such an inconvenience, I expected you to issue full credit for the entire $60. On the other hand ... I guess you could ask me to return the three bottles. I'd be glad to throw my 3 Chi-Chi's glass bottles of salsa into a garbage bag, drop it out of a 7-story building and then ship it back to you. Whatever you think is best .... OJ

EVA "caved" and canceled the final three bottles of the salsa order and sent me an email that she had issued ANOTHER CREDIT. I say ANOTHER CREDIT because when I checked my Capital One card to see if the credits had actually been issued, I found one credit for $60 and a second credit for $30.

OOPS!

Final Score -- OJ got three FREE jars of salsa and a refund of $90 on a $60 purchase.

Now What??

Here's my dilemma:
I was raised Catholic. I attended a Catholic college. I've been in business for 40 honest years. I'm a Conservative as far as politics. And I couldn't possibly vote for EITHER Trump or Clinton. I stay between the lines and I pay taxes on time.

BUT, At the same time:
  • 1 - I'm $30 ahead.
  • 2 - I've got 3 free jars of good-tasting Chi-Chi's Salsa.

    It should be obvious to you by now just how badly I'm being tugged between the good and the evil way.

    You can see how difficult my choice is here.

    What to do?

    What to do?

    What jar should I open first?

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    ashleyvanakker Says:       On February 01, 2016 at 11:11 AM
    Hi OJjjjjjjjjj!
    Love the story! Love Amazon! You made me laugh - thanks for sharing. I had returned a 40 lb. bag of cat litter to them because it had burst in the box. I returned it because they wanted me to.....odd . What a waste of postage(perhaps I should have thrown in an extra little bonus from my cat). I did receive a replacement bag that was fully intact. Hallelujah!
    Enjoy your taco sauce!
    Anonymous Says:       On February 01, 2016 at 02:02 PM
    GREAT article on the Salsa. Only one problem, either send me one of the stolen jars (correctly packed & unbroken) or I'll turn your ass into the Amazon cyber-crook cops. Heh Heh Heh ??
    You're right...This is called extortion but hey, that's OK with me.
    Agree? or Disagree?


    O. J. Cunningham

    O. J. Cunningham is the Publisher of MyBayCity.com. Cunningham previously published Sports Page & Bay City Enterprise. He is the President/CEO of OJ Advertising, Inc.

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